Colony Design (Pty) Ltd
Shipping / Delivery
Colony Design ships all domestic and international orders via Dawnwing Global Express. A tracking number will be sent to you (within 24hrs) via email once your order has been dispatched so you can track your item.
All international orders are currently done on an individual basis. Delivery times vary depending on the country and Customs issues and are therefore only indicative.
The customer assumes responsibility for any additional charges on rejected packages. All international packages can potentially incur customs charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes charged when using standard shipping. If you have any questions regarding duties and taxes in your country, please contact your local customs office.
Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer.
We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding.
Please email email@example.com for any shipping questions or concerns.
Returns / Refund Policy
Applies to 44 Stanley & Online Store (www.colonydesign.co.za)
Products may not be returned unless the incorrect product has been supplied by the Provider or the product is damaged or faulty. If the wrong product has been supplied, or if the product is faulty or damaged, the Provider will exchange it on condition that the customer returns the products within seven business days of receipt. In such an instance, the Provider will make a reasonable effort to exchange the product upon receipt of the returned products, but if replacement is not possible, the Provider will refund or provide store credit for the purchase amount upon receipt of the returned products.
Returns will only be accepted if the item is in new, unused and in a re-sellable condition.
Shipping charges on returned merchandise are at the customer’s expense.
*Note: Unfortunately we do not accept refunds or exchanges on custom orders.
You may Exchange any item if you are not satisfied with the size, color, or fit; Returns or Exchanges can be made for any item with a defect. If your item has a defect, we will happily pay return shipping for all domestic residents.
Please contact us about any Returns or Exchanges within 30 days of receipt of your item.
Email firstname.lastname@example.org to request a return authorization. All exchanges must be approved beforehand. Once we have approved your return, we will send you further instructions. After your Return is processed, you will be issued a credit for the retail price of the item. Items shipped to us without a Return Authorization will be shipped back to you at your cost - please help us help you! Please note: Colony Design cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Colony Design.
Products are represented through both images and descriptions as accurately as possible. As leather and fabric are natural materials and all products are handmade, please expect small variations from piece to piece. We cannot accept any liability if there are variations from the sample.
Colony Design may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.
We respect your concerns about Privacy and follow strict procedures to protect your personal information. Most importantly, we will not sell, trade or give out the information we collect from you without your written permission.
CONFIDENTIALITY:The information in any electronic mail sent by Colony Design or its subsidiaries, hereinafter referred to as ‘Colony Design’ (which includes any files transmitted with it) are confidential and may also be legally privileged. It is intended for the addressee only. Access to such an e-mail by anyone else is unauthorised. It is not to be relied upon by any person other than the addressee except with our prior written approval by a Director of the company. If no such approval is given, Colony Design will not accept any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting, on such information. Unauthorised recipients are required to maintain confidentiality. If you have received an e-mail in error please notify Colony Design immediately. Destroy any copies and delete it from your computer system. Any use, dissemination, forwarding, printing or copying of this e-mail is prohibited. Copyright in all e-mails and any document created by us will be and remain vested in Colony Design and will not be transferred to a third party. Colony Design asserts the right to be identified as the author of and to object to any misuses of the contents of e-mails or such documents.
Unless otherwise stated, the services featured on this website are only available within Africa, or in relation to postings from Africa. All advertising is intended solely for African market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
This company operates at 44 Stanley Avenue, Milpark, Johannesburg, 2092.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of The Republic of South Africa govern these terms and conditions. By accessing this website and using our services/buying our products, you consent to these terms and conditions and to the exclusive jurisdiction of the South African courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
These terms and conditions form part of the Agreement between the Client and ourselves. Your’ use of this website and/or purchase from our store indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.